Coordinating an inspection usually means an adjuster and a policyholder trading voicemails until one of them gives up. ClaimRoute does that part over text instead, automatically, and hands back a confirmed time.
The policyholder never installs anything or creates an account. They get a text, they reply, and the appointment is set.
- Text-based scheduling
- Outreach goes out by text, because that is what people answer. The conversation runs on its own — offering times, reading the reply, and confirming — and only involves the adjuster when it needs a decision.
- Appointment coordination
- Confirmed times, reschedules and no-responses are all handled in the same thread. When a policyholder cannot make the offered slot, the next set of times goes out without anyone starting over.
- Assignment tracking
- Every assigned inspection has a visible state: still being scheduled, confirmed, or outstanding. The list answers which inspections are at risk of missing their deadline without anyone chasing an update.
- Who it is for
- Insurance adjusters and the teams that assign their work, where the number of inspections to coordinate is larger than the number of hours available to coordinate them.
ClaimRoute is developed and operated by ClaimRoute Inc..